Assessor Resource
TLIL2046A
Handle customer luggage/property
Assessment tool
Version 1.0
Issue Date: May 2024
Persons achieving competence in this unit will need to fulfil the applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines.
Work is performed under some supervision, generally within a team environment.
Work involves the application of regulatory requirements and workplace procedures when handling customer luggage and/or property as part of workplace activities in the transport and allied industries.
This unit involves the skills and knowledge required to handle customer luggage and property in accordance with workplace requirements, including handling customer enquiries; identifying and labelling luggage/property; organising conveyance and transfer; returning luggage/property to customers; and processing lost luggage/property. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)